EP 16 - Mastering Patient Conflict: Turning Tension into Trust

In this episode of the Dental and Mental Podcast, Drs. Galen and Davina Detrik dive into the complexities of handling difficult patient interactions and negative reviews. They share a real-life situation involving a two-star review from a patient who felt mistreated, despite the practice's efforts to provide excellent care. The conversation focuses on setting boundaries, maintaining integrity, and protecting the dental team while addressing patient dissatisfaction. They emphasize the importance of owning mistakes and striving for continuous improvement, but also recognizing when a patient crosses the line. Tune in to hear how they navigate this tricky situation with grace, honesty, and a focus on respect for their team and practice.