Firing Patients: The Best Decision You're Too Scared To Make

In this episode of The Dental and Mental Podcast, Drs. Galen and Davina Detrik dive into the realities of running a dental practice in 2025. They discuss a recent patient review that took an unexpected turn—from five stars to one—and why they chose to respond with more candor than usual. The conversation explores the fine line between maintaining a professional reputation and standing up for your practice, as well as the hidden stress that dentists carry when trying to be “too nice.” If you’ve ever struggled with handling criticism while protecting your business, this episode is for you!

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🦷 NOTE: This video does not provide medical advice and is intended for informational purposes only. Always seek the advice of your dentist or other qualified health provider with any questions you may have regarding a medical or dental condition. Never disregard professional medical advice or delay in seeking it because of something you have heard or seen on social media.